Our Background
Our lead consultants, Craig Wood and Simon Wilby, previously held senior roles at WDH Ltd now Vico Homes where they delivered consultancy support alongside managing large operational teams.
Their experience includes:
• Corporate Debt Management
• Income Management leadership of 30+ staff
• Operational responsibility for over 31,000 tenants
Delivering award winning performance in one of the UK’s most deprived areas. This combination of strategic insight and real world operational experience sets us apart.
We understand the pressures income teams face and we know how to deliver meaningful,measurable improvement.
Services - Operational Income Recovery
We offer hands on operational support to help organisations manage:
• Current tenant arrears
• Former tenant arrears
• Rechargeable repairs recovery
If you need additional capacity or specialist expertise, we can strengthen your team immediately.
Annual Support & Maintenance Contracts
We provide ongoing consultancy and support to Local Authorities and Housing Associations, including:
• Full service reviews
• Process redesign and optimisation
• ICT system development
• Performance monitoring and improvement planning
These long term partnerships ensure services remain compliant, efficient, and resilient.
Our Approach
We focus on:
• Practical, evidence based solutions
• Incremental and sustainable service improvement
• Strong leadership and change management
• Hands on support where needed
• Long term resilience and efficiency
Looking for experienced,credible support?
We’re here to help you transform your income management service.
Services - Income Management Crisis Intervention
When performance declines or service stability is at risk, we provide immediate leadership and operational support
We are just completed delivering an 22 month intervention project for a Housing Association, restoring performance and returning the service to "business as usual”.
If your service is under pressure, we can step in quickly.
